Refund Policy

At GetSetNet, we are committed to customer satisfaction and transparent service practices. This Refund Policy outlines the terms and conditions under which refunds may be provided for our service assistance fees. By using our services, you agree to this policy.

1. Refund Eligibility & Window

Refund requests must be submitted within 7 to 15 days of service purchase. The specific timeframe depends on the type of service assistance provided, as outlined below.

Refunds are only considered under the following conditions:

• The service request could not be processed or completed due to an error or issue on GetSetNet's end
• There was a billing error or duplicate charge made by GetSetNet
• The service provided was materially different from what was promised at the time of request
• GetSetNet was unable to proceed with the service request due to provider unavailability or ineligibility

2. Non-Refundable Service Fees

The following charges are non-refundable:

• Service assistance fees for completed requests where the service has been delivered or substantially begun
• Fees for services that were completed as requested and no error occurred
• Charges from third-party service providers (these are the provider's responsibility)
• Any fees resulting from incomplete or inaccurate information provided by the customer
• Service fees for requests that were cancelled by the customer after assistance had begun

3. Refund Request Process

To request a refund, follow these steps:

Step 1: Contact Support

Submit your refund request within the specified timeframe by calling us:

• Phone: (844) 449-8495
• Available: 24/7

Step 2: Provide Required Information

When contacting us, please provide:

• Your full name
• Contact information (phone and email)
• Service request details (order ID, service type, date of purchase)
• Clear explanation of why you are requesting a refund
• Any supporting documentation or evidence

Step 3: Refund Review

Our team will review your request within 7 to 10 business days and communicate the outcome to you via phone or email. We will notify you whether your refund is approved, denied, or if additional information is needed.

4. Refund Processing & Timeline

If your refund is approved:

• The refund will be issued to the original payment method used during the transaction
• Refund processing typically takes 7 to 14 business days from the date of approval
• Processing times may vary depending on your financial institution
• You will receive confirmation of the refund via email

5. Limitations & Disclaimers

• GetSetNet is not responsible for delays or issues caused by third-party service providers, payment processors, or financial institutions
• Refunds apply only to fees charged directly by GetSetNet and do not include amounts paid to service providers
• Disputes regarding actual service quality, performance, or billing from providers must be directed to the provider, not to GetSetNet
• This refund policy does not apply to refunds from third-party providers—those are subject to each provider's policies

6. Special Circumstances

In cases where:

• Service Delivery Not Started: If we have not begun working on your service request, a refund may be available if requested within 7 days of purchase
• Partial Service Delivery: If we have begun work but the service is incomplete due to our error, we may offer a partial refund based on the work completed
• Provider Rejection: If the provider rejects your application after we have submitted it, a refund may be available depending on the reason for rejection
• Service Cancellation: If you wish to cancel after we have begun processing, a partial refund may be considered based on work completed

7. Policy Changes

GetSetNet reserves the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to this page. Your continued use of our services after policy changes indicates your acceptance of the updated terms.

8. Questions & Support

For questions or concerns about this Refund Policy, or to submit a refund request, please contact us: